Here you will find information about purchases, payments, shipping, and the care of Arimatea creations.
What payment methods can I use?
The available payment methods are displayed during the checkout process and may vary depending on the options enabled in our online store.
Before completing your order, you will be able to review the available options and select the one you prefer.
How is the shipping cost calculated?
Shipping costs are calculated during the checkout process according to the destination and the conditions applicable to the order.
The corresponding cost will be displayed before you complete your purchase.
Where do you ship?
We ship within Colombia to destinations covered by our logistics providers.
Availability and delivery conditions may vary depending on the location. If you have any questions regarding coverage for your destination, you may contact us before placing your order.
How long will my order take to arrive?
The estimated delivery time is 4 to 7 business days, counted from the date your order is dispatched.
This timeframe may vary depending on the destination and the conditions of the logistics provider.
Once your order has been dispatched, you will receive the available information to track your shipment.
How is my order prepared?
Each creation is carefully inspected before being shipped and is prepared in appropriate packaging to protect it during transit.
Can I request an exchange?
Yes. Exchanges are handled in accordance with our Exchange, Returns and Right of Withdrawal Policy.
When a voluntary exchange is applicable, the same reference originally purchased will be offered first. If it is unavailable, you may select another creation of equal value or one of greater value, in which case you will be responsible for paying the difference.
What should I do if there is an issue with my order upon delivery?
If you notice any issue with the condition of your creation upon receiving your order, please contact us at [email protected].
Include your name and order number, and attach photographs that clearly show the issue. We will review your request and provide the appropriate procedure in accordance with our policy and the applicable legal warranty.
Can the pieces have slight variations?
Yes. Arimatea works with natural materials and artisanal processes. Emeralds, baroque pearls, mother-of-pearl, and other materials of natural origin may present inherent variations in shape, tone, texture, and inclusions.
Likewise, the artisanal process may result in subtle differences from one creation to another. These characteristics are part of the uniqueness of each piece and do not, in themselves, constitute a defect.
How should I care for my Arimatea creation?
We recommend avoiding direct and prolonged contact with perfumes, cosmetics, chemicals, chlorine, and other substances that may affect the finish of the piece.
After wearing your creation, keep it clean, dry, and stored separately from other jewelry to help preserve its surface.
How can I contact Arimatea?
You can write to us at [email protected] for inquiries regarding orders, products, exchanges, warranties, or any other information related to your purchase.
You may also visit us at our Maison in Santa Marta, Colombia, during our current opening hours.
