At Arimatea, each creation is carefully inspected and prepared before dispatch to ensure that it is properly protected during transit.
We ship within Colombia to destinations covered by our logistics partners.
Service availability may vary depending on the delivery location and the coverage provided by the logistics carrier.
Shipping costs will be disclosed to the customer before the purchase is completed.
The amount may vary depending on the destination and the conditions applicable to the order. Customers will be able to review the corresponding shipping cost before confirming and paying for their purchase.
The estimated delivery time is 4 to 7 business days, counted from the date the order is dispatched.
This timeframe may vary depending on the destination and the conditions of the logistics provider.
Delivery times are estimates and may vary due to circumstances related to the logistics carrier, accessibility of the destination, periods of high demand, force majeure, unforeseen events, or other circumstances beyond Arimatea’s control.
Once the order has been dispatched, the customer will receive the available information to track their shipment.
Each Arimatea creation is inspected before shipment and carefully packaged to help protect it during transit.
Once the order has been handed over to the logistics carrier, transportation will be carried out according to the conditions and coverage available for the destination provided by the customer.
Customers are responsible for providing complete and accurate delivery information, including their name, address, city, contact number, and any other information requested during the checkout process.
If a delivery issue arises due to incorrect or incomplete information, Arimatea may contact the customer to assist in resolving the situation.
If you notice any issue concerning the condition of your creation or shipment upon delivery, please contact Arimatea through our customer service channels and provide your name, order number, and information regarding the issue.
When necessary, we may request photographs of the package and the creation in order to assess the situation and determine the appropriate procedure.
Shipments related to exchanges, the exercise of the right of withdrawal, or warranty claims are governed by our Exchange, Returns and Right of Withdrawal Policy.
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For questions regarding the shipment or delivery of your order, please contact Arimatea through the customer service channels published on our website.
